Voltrush's Policy on Privacy and Data Protection

Your account details are protected with 256-bit SSL encryption and two-factor authentication. Casino Voltrush explains what we collect, why, and how you stay in control.

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What information Casino Voltrush collects

We collect the information needed to open, secure and verify your account, and nothing beyond that purpose. This covers the details you give us directly and the records generated while you play or manage your deposits and withdrawals.

Registration details: name, date of birth, email and the information entered when you sign in or create your account.
Identity documents: passport, driving licence or national ID, plus proof of address, uploaded under My Account > Verification.
Transaction data: deposit and withdrawal records tied to your fiat or crypto wallet.
Account activity: gameplay history, bonus progress and limits set under account limits.

How we protect and use your data

We use your account data to run your profile, process payments, confirm your identity and apply the limits you set. Verification is requested at the first of three triggers: your first withdrawal, 30 days after sign-up, or total deposits of AUD 2,000. At that point we ask for a passport, driving licence or national ID together with proof of address.

Security measures

Account data is protected with 256-bit SSL encryption, and two-factor authentication adds a second check when you access your account. These measures apply across the fiat and crypto wallet options available in your account.

We only use the details you provide for the purposes stated above: running your account, verifying your identity and processing transactions. No data is collected beyond what registration, verification and banking require.

Data collection at a glance

The table below sets out what is collected, when, and the stated purpose behind it.

Data type	Collected when	Purpose
ID document	First withdrawal, 30 days after sign-up, or AUD 2,000 total deposits	Identity verification
Proof of address	Same verification trigger	Identity verification
Transaction records	Every deposit and withdrawal	Payment processing
Login credentials	Registration and every sign-in	Account access and security

Each data point ties directly to running your account, confirming who you are, or processing a payment.

Your rights and account control

You stay in control of what we hold and how your account behaves. Through My Account you can set a deposit, loss or wager limit per day, week or month, request a time-out of 1 day up to 3 months, or apply for self-exclusion lasting 3 months, 6 months, 1 year, 5 years or permanently.

If you ask to increase a limit, the change applies only after a 24-hour cooling-off period, which gives your account data and your decision time to settle before anything changes. This same principle of deliberate, verified changes extends to how your personal information is handled: documents and account details are reviewed under My Account > Verification rather than altered informally.

If you have questions about your account data, our support team is available through live chat, email or the Help Center, every day of the week.

Privacy and Data Questions at Voltrush

What personal information does Casino Voltrush collect?

We collect registration details such as name, date of birth and email, plus identity documents and proof of address once verification is triggered, and transaction records from your deposits and withdrawals.

When does Voltrush ask for identity verification?

Verification is requested at the first of three points: your first withdrawal, 30 days after sign-up, or total deposits reaching AUD 2,000.

Which documents must be submitted for verification?

A passport, driving licence or national ID, together with proof of address, uploaded under My Account > Verification.

How does Voltrush secure my account data?

Account data is protected with 256-bit SSL encryption, and two-factor authentication adds a second login check for extra security.

Can I limit what happens with my account?

Yes, you can set deposit, loss or wager limits per day, week or month, request a time-out, or apply for self-exclusion from 3 months up to permanently.

How long does a limit increase take to apply?

Any increase to a set limit only applies after a 24-hour cooling-off period from the request.

Who do I contact about my account data?

Our support team answers questions through live chat, email or the Help Center, available every day of the week.